China VIN ReportRefund & Cancellation Policy
How we handle failed queries, credit deductions and refund requests.
Last updated: 2026-10-22
Before submitting
Confirm the VIN, selected service, coverage and displayed credit cost. Queries may start immediately. A successful query with no matching records is different from a failed query.
Failed or pending queries
When a supported online query is marked failed and refunded, the deducted credits are returned to your account. Check both the query status and credit history. If a failed query has not been credited back, email us for investigation and correction.
A pending query is not necessarily a failed query. Please contact us before submitting repeated requests, which may create separate charges. We will review delayed or undelivered results and arrange an appropriate remedy.
No matching records and cached results
A completed query can return limited information or no matching records. This alone does not mean the service failed. Whether credits are charged depends on the service description and the query outcome; any expressly offered “no data, no charge” promise will be honoured.
A new query may reuse a previously stored successful result and still deduct the displayed credits. Receiving unchanged information does not by itself establish a duplicate deduction or a failed query. This does not affect remedies where the delivered service differs from its description.
Incorrect VIN, duplicate deductions and delivery problems
Contact us promptly if you entered an incorrect VIN or selected the wrong service. Once processing has started, it may not be possible to cancel or change the query. A replacement query may require additional credits, subject to applicable law.
We will correct verified duplicate deductions caused by a system error. Separate submissions are not automatically duplicates. If a report is inaccessible, relates to a different vehicle or materially differs from the described service, we will investigate and arrange correction, a replacement query or an appropriate refund.
Credits, monetary refunds and inspections
A credit reversal restores the account balance; it is not automatically a cash refund. For a monetary refund request relating to purchased credits or a separately paid service, provide purchase evidence so we can verify the payment, unused balance and applicable rights. Promotional credits do not establish a cash amount paid.
Approved monetary refunds normally use the original payment channel. We will communicate the processing arrangements; bank and payment-provider posting times vary. On-site inspection cancellation and third-party costs depend on the separately agreed booking terms, subject to applicable law.
How to request help
Email info@chinavinreport.com with your account email, query or order reference, VIN, approximate submission time and a description of the problem. Include payment evidence only where relevant; never send passwords or full card details.
We may ask for further information to investigate. Nothing in this policy limits statutory cancellation rights or remedies. Where immediate service or digital delivery requires specific consent or acknowledgement, the applicable legal requirements remain in force.